ARE THE PRODUCTS OF SHOE TUNNEL AUTHENTIC ?
EVERY PRODUCT IS GUARANTEED TO BE 100% AUTHENTIC EVERYTHING IS CHECK THROUGHLY AND PLUS EVERY IS PURCHASED FROM AUTHORIZED RETAILERS.
HOW DO THE SNEAKER FIT ?
FOR EXAMPLE IF YOUR BOYS SIZE 7 YOU WILL NEED 8.5 IN WOMENS. JUST REMEMBER WHATEVER YOUR SIZE IS IN MENS GO UP 1.5 AND WOMENS SIZING GO DOWN 1.5
WHAT IS A PREORDER AND IS IT GUARANTEED ?
PREORDER IS SEEING ALL ORDERS THAT I NEED TO SECURE FOR YOU. I'M NOT A WAREHOUSE SO PLEASE GIVE ME TIME TO SECURE YOUR PAIR PLEASE. PLEASE ALLOW UP TO 7 TO 10 BUSINESS DAYS AFTER RELEASE DATE WHICH SOME ORDERS ARE SHIPPED THROUGH AUTHORIZED RETAILERS. AN EMAIL WILL BE SENT TO ALL CUSTOMERS AND INCLUDING TRACKING UPON SHIPPING PROCESS. IF ORDERS ARE UNABLE TO BE SECURE IT WILL BE REFUNDED AND USER RECEIVE A FULL REFUND FOR PREORDER.
IF ANY PREORDER NEEDS TO BE CANCEL MAKE SURE ITS FULL DAY BEFORE RELEASE DATE TO RECEIVE FULL PAYMENT. IF NOT A 10% FEE WILL BE CHARGED TO THE USER OF REFUNDED TOTAL AMOUNT.
HOW CAN I TRACK MY ORDER ?
YOU WILL BE PROVIDED WITH TRACKING AND DELIVERY INFORMATION ONCE ORDERS HAS BEGUN SHIPPING PROCESS MAKE SURE CHECK YOUR EMAIL.
RETURN/EXCHANGE POLICY
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES/SIZE SWAP MAKE SURE YOU KNOW YOUR SIZE.
ARE THERE ANY DISCOUNTS OR PROMOTIONS ?
OF COURSE, CUSTOMERS COME FIRST STAY IN TUNE ON OUR INSTAGRAM PAGE @SHOETUNNEL DISCOUNT CODES WILL BE PROVIDED ONLY FOR A LIMITED TIME ONLY.
DO WE OFFER CONSIGNMENT ?
YES, 10% WILL BE TAKEN OUT THE SALE PRICE OF THE ITEM WHICH IS SOLD PLEASE EMAIL ALL INQUIRES TO [email protected]
WHAT PAYMENT IS ACCEPTED FOR ALL ORDER ?
WE ACCEPT VISA, MASTERCARD, American Express, DISCOVER, & STRIPE.
IS SAFE TO USE MY CREDIT CARD WITH SHOETUNNEL.COM ?
YES, WE RESPECT YOUR PRIVACY 100%. WE GIVE YOU AN OPTION TO PAY THROUGH CREDIT/DEBIT WHICH EVER ONE YOU PREFER AND ALSO GIVE YOU OPTION TO PAY THROUGH STRIPE. ANY OF THE INFORMATION THAT PROVIDE IS ONLY USED FOR THE TRANSACTION ONLY.
WHAT IF WE OUR LOCAL CUSTOMERS CAN WE MEET IN PERSON?
YES, WE CAN MEET IF ITS PINECREST ( THE FALLS ) TO DOWN SOUTH HOMESTEAD WE MUST MEET AT LOCATION.